Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

  • Orders typically ship within 1–3 business days. Once your order has been packed and dispatched, you will receive a confirmation email containing your tracking number.

    *During high demand or large order volumes, shipping may take slightly longer than usual.

  • Once an order has been placed, we cannot guarantee modifications or cancellations. If you made a mistake, contact us immediately — if your order has not yet been processed, we will do our best to assist.

  • Due to the nature of our products, all sales are final. We do not offer returns, exchanges, or refunds unless an item arrives damaged. If you received a defective item, please contact us within 48 hours of delivery with clear photos, and our team will assist you.

  • If your item arrives damaged, please email us photos of the product and packaging within 48 hours. If shipping insurance was purchased, we will help you begin the claim process.

  • Address changes can only be made before your order has been processed. Once your package has been shipped, we cannot modify the destination.

  • We accept all major credit cards, apple pay, google pay, and secure checkout providers available at checkout.

  • For any questions regarding your order, please contact us at:
    📩 planetretouche@gmail.com