COOKIE POLICY

Cookie Policy – Planet Retouche
This Cookie Policy explains how Planet Retouche uses cookies and similar technologies on its website and how users can manage them.
1. What Are Cookies?
Cookies are small text files stored on your device. They allow websites to:
* Function correctly
* Remember your preferences
* Analyze traffic
* Display personalized content or ads
2. Types of Cookies We Use
a) Strictly Necessary Cookies
Essential for website functionality:
* Security
* Checkout and payment flow
* User session
* Core features
These cookies cannot be disabled.
b) Analytics Cookies
Used to understand how visitors use the site. We use:
* Google Analytics
These cookies may track:
* Page views
* Time on site
* Click behavior
* Device information
Activated only with user consent where required.
c) Marketing Cookies
Used to deliver personalized ads and measure campaign performance. We use:
* Meta Pixel (Facebook & Instagram Ads)
* Other remarketing tools if necessary
Activated only with user consent where required.
3. Third-Party Cookies
Third-party services (Google, Meta, etc.) may place their own cookies. Their use is governed by their respective privacy policies.
4. Cookie Consent
On your first visit, a cookie banner lets you:
* Accept all cookies
* Reject all cookies
* Customize preferences
Consent is required in certain jurisdictions (e.g., EU/EEA).
5. Managing Cookies
You can change or withdraw your consent at any time using the “Manage Cookie Preferences” link.
6. Browser Settings
You can disable or delete cookies through your browser settings (Chrome, Safari, Firefox, Edge).
7. Changes to This Policy
We may update this Cookie Policy periodically. The current version will always appear on this page.

  • Orders typically ship within 1–3 business days. Once your order has been packed and dispatched, you will receive a confirmation email containing your tracking number.

    *During high demand or large order volumes, shipping may take slightly longer than usual.

  • Once an order has been placed, we cannot guarantee modifications or cancellations. If you made a mistake, contact us immediately — if your order has not yet been processed, we will do our best to assist.

  • Due to the nature of our products, all sales are final. We do not offer returns, exchanges, or refunds unless an item arrives damaged. If you received a defective item, please contact us within 48 hours of delivery with clear photos, and our team will assist you.

  • If your item arrives damaged, please email us photos of the product and packaging within 48 hours. If shipping insurance was purchased, we will help you begin the claim process.

  • Address changes can only be made before your order has been processed. Once your package has been shipped, we cannot modify the destination.

  • We accept all major credit cards, apple pay, google pay, and secure checkout providers available at checkout.

  • For any questions regarding your order, please contact us at:
    📩 planetretouche@gmail.com