ORDERS TYPICALLY SHIP WITHIN 1–3 BUSINESS DAYS. ONCE YOUR ORDER HAS BEEN PACKED AND DISPATCHED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING YOUR TRACKING NUMBER.

YES. WE OFFER OPTIONAL SHIPPING INSURANCE THAT PROTECTS YOUR PACKAGE AGAINST LOSS, THEFT, OR ANY ISSUES THAT MAY OCCUR DURING TRANSIT. PLEASE NOTE THAT IF YOU CHOOSE TO PLACE AN ORDER WITHOUT INSURANCE, WE CANNOT BE HELD RESPONSIBLE FOR LOST OR STOLEN PACKAGES. SHIPPING INSURANCE IS NON-REFUNDABLE, EVEN IN CASES WHERE YOUR PACKAGE IS LOST OR STOLEN, AS THE COVERAGE APPLIES FROM THE MOMENT YOUR ORDER LEAVES OUR FACILITY. FOR CLAIMS REGARDING PACKAGES MARKED AS DELIVERED, YOU WILL NEED TO CONTACT THE SHIPPING CARRIER DIRECTLY.

TO ENSURE SECURE DELIVERY, SOME ORDERS MAY REQUIRE A SIGNATURE UPON RECEIPT. IF YOU ARE NOT AVAILABLE AT THE TIME OF DELIVERY, PLEASE CONTACT THE SHIPPING CARRIER TO RESCHEDULE OR ARRANGE A PICKUP. WE CANNOT BE HELD RESPONSIBLE FOR ISSUES ARISING FROM MISSED DELIVERIES.

YES, WE OFFER WORLDWIDE SHIPPING. SHIPPING COSTS VARY BASED ON YOUR LOCATION. INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES AND IMPORT FEES DEPENDING ON YOUR COUNTRY. THESE CHARGES ARE DETERMINED BY YOUR LOCAL CUSTOMS AUTHORITIES AND ARE THE RESPONSIBILITY OF THE RECIPIENT. WE DO NOT PROVIDE REFUNDS FOR HANDLING FEES, CUSTOMS CHARGES, OR REFUSED SHIPMENTS.

ONCE AN ORDER HAS BEEN PLACED, WE CANNOT GUARANTEE MODIFICATIONS OR CANCELLATIONS. IF YOU MADE A MISTAKE, CONTACT US IMMEDIATELY — IF YOUR ORDER HAS NOT YET BEEN PROCESSED, WE WILL DO OUR BEST TO ASSIST.

DUE TO THE NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL. WE DO NOT OFFER RETURNS, EXCHANGES, OR REFUNDS UNLESS AN ITEM ARRIVES DAMAGED. IF YOU RECEIVED A DEFECTIVE ITEM, PLEASE CONTACT US WITHIN 48 HOURS OF DELIVERY WITH CLEAR PHOTOS, AND OUR TEAM WILL ASSIST YOU.

IF YOUR ITEM ARRIVES DAMAGED, PLEASE EMAIL US PHOTOS OF THE PRODUCT AND PACKAGING WITHIN 48 HOURS. IF SHIPPING INSURANCE WAS PURCHASED, WE WILL HELP YOU BEGIN THE CLAIM PROCESS.

ADDRESS CHANGES CAN ONLY BE MADE BEFORE YOUR ORDER HAS BEEN PROCESSED. ONCE YOUR PACKAGE HAS BEEN SHIPPED, WE CANNOT MODIFY THE DESTINATION.

WE ACCEPT ALL MAJOR CREDIT CARDS, APPLE PAY, GOOGLE PAY, AND SECURE CHECKOUT PROVIDERS AVAILABLE AT CHECKOUT.

FOR ANY QUESTIONS REGARDING YOUR ORDER, PLEASE CONTACT US AT:
📩 planetretouche@gmail.com